Projects

ATTC – monitoring alerts to tickets

2017–2025

I developed ATTC, a tool that automatically creates and updates tickets in the Alvao service desk from monitoring system alerts.

I designed and built the tool in Python for CNS in 2017, then continued developing it for several years: NTLM authentication, ticket merging, per-service templates, handling service desk error responses, a Redis task queue, per-client host and service filtering, and in 2023 a migration from the Alvao SOAP API to the REST API.